Frequently Asked Questions
Does GCGme have any traditional retail stores?
No we don’t. GCGme has embraced ecommerce and the Internet and our business is 100% online.
Does GCGme sell in bulk or wholesale?
Yes, we have a very active wholesale division of our business that caters for retail customers both large and small. If you are interested in discussing wholesale with us, simply contact our wholesale team.
Where is GCGme located?
To ensure quick delivery our warehouse is located in the USA. Please check our shipping information page for details.
Do you use a website service provider?
We use Elevate as a website service provider. They have all kind of great e-commerce website services such as management consultation, Amazon FBA management, seller management, Amazon inventory management, SEO, customer service and photography.
How do I know that my personal information is secure?
We have gone to great lengths to ensure shopping online with GCGme is completely safe. We use SSL encryption that secures your private information from interlopers. Information exchanged with any web address beginning with "https" is encrypted using SSL technology before it's sent over the Internet and stored encrypted in our database.
What kinds of payment methods do you accept?
GCGme accepts payments via PayPal and Debit/Credit Cards from customers worldwide.
Can I change my order after it has been placed?
Sure, we are very flexible and committed to customer satisfaction. If you wish to make any changes to an already placed order, simply contact us.
Do I need to register with GCGme to make a purchase?
No, you don’t need to register with us in order to make a purchase as we have what’s called a GUEST checkout. You will still need to provide us with personal details such as your address and phone number so that we can post your item(s) to you. If you have a PayPal account then you have the added benefit of using the Express Checkout service which means you don't have to enter any personal details on our website when making a purchase.
How do I check the status of my order?
To check the status of your order either check the latest emails from us or go to my cccount and log in with your email and password. Once logged in, simply click the “My Orders” Link within the “My Account” box on the left-hand side of your screen.
How do I know when my order is complete?
You will receive a confirmation email once your order has shipped with an estimated shipping duration. You can check on the status of your order with the tracking number provided in the email. If you are registered you can log in to your account and select "view orders".
How do I track my package once it has been shipped?
All packages are trackable online with a tracking ID, however, with standard shipping, the tracking ID might be provided 3-5 days after order placement.
How do I know when my order will arrive?
To view the estimated delivery times simply view the shipping information page.
What if my order gets lost or doesn’t arrive?
In an instance where you feel your package is late, simply contact us and one of our experienced consultants will work closely with you to check your order details and assist in locating your package. Please take some piece of mind that we have a long history with postage and have experienced less than 1 package lost in every 1000 posted.
Does GCGme ship internationally?
GCGme ships worldwide, so no matter where you are located you can shop with us.
How do I check the shipping charge for an item?
Simply add the item to your shopping bag and proceed with selecting your country to see the shipping charge.
Does GCGme provide discounts on combined postage?
Yes, we have builtin combined postage calculator that automatically calculates the combined postage charge for your selected items. You can check the actual postage charge in the your shopping bag once you have selected your country.
Will I have to pay customs or duty tax for international orders?
For orders outside the USA customs and duty taxes vary from country to country. We do not include customs or duty tax in our pricing, however, you can quickly understand if import duty tax is applicable to you by use of this free duty calutator tool.
How do you manage FBA?
We use a service company for all our FBA shipment management. The FBA inventory management is an important logistics and shipping service. This helps us to focus on the core business and makes us flexible and scalable for the future.
What is GCGme’s return Policy?
GCGme has a very flexible return & exchange policy. Any item can be returned to us for an exchange or refund (a refund excludes all postage charges). Please refer to the returns page of our store for a full overview here.
What if I find that the item I purchased is faulty?
GCGme prides itself on supplying high quality garments. If you find that there is something not right with your purchased item(s) then contact us immediately & one of our experienced consultants will work with you to resolve your problem. If a garment is found to be faulty, we will send you another one free of charge or issue you a full refund.
SALE & DISCOUNT
What items are on currently on sale?
The easiest way to find sale items is to click on the sale category within the header (top of the page). If you are looking for something specific, simply type into the search bar what you are looking for and then click on the magnifying glass symbol to search. For more assistance on searching on GCGme, contact us.
How do I use my discount voucher code?
Once you have selected the item(s) you wish to purchase and have added the item(s) to your shopping bag, simply click on My Cart/View Shopping Cart and add the discount voucher code to the "Apply Coupon" field on the Shopping Cart page. If you have any problems applying your discount voucher code, simply contact us.
Something I previously purchased is now on sale. Can I receive a price adjustment?
Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.
How do I keep up to date with GCGme special offers?
It’s really simple to keep up to date with GCGme. You can either subscribe to our newsletter, Facebook or Instagram. Scroll down to the bottom of the page and you will see the buttons to subscribe and follow us.